Terms of Service

WukLink is an online marketplace that connects buyers, in Jamaica or abroad, with vetted, independent service providers in Jamaica (“workers”) for property care, errands, repairs, and personal services. WukLink provides the platform, vetting, escrow-style payment protection, in-app communication, photo verification, and dispute resolution. WukLink does not perform the services and is not a party to the service agreement formed between a buyer and a worker.

You must be 18 or older and provide accurate information. You are responsible for your account and for keeping your sign-in details safe; we support and recommend two-factor authentication. One account per person. We may require identity verification scaled to your activity, and may suspend accounts that fail it.

Workers are independent contractors, not employees, agents, or representatives of WukLink. Workers choose which jobs to quote on, set their own prices when quoting, and control how the work is done. Nothing in these terms creates an employment, agency, or partnership relationship. Workers are responsible for their own taxes and statutory obligations.

Workers agree to WukLink’s vetting (identity checks and references) and to a code of conduct: show up as scheduled, check in on site, document the work honestly, never solicit off-platform payment, and treat clients and their property with care and respect.

All payments run through licensed payment providers (currently Stripe for collection and licensed local rails for payouts). WukLink never holds your money in its own accounts. When you fund a job, the payment is held in protection until you approve the completed work; only then is the worker’s payout released. Payouts to workers are made in Jamaican dollars at the exchange rate shown at the time of the job.

If you do not respond after a worker submits valid proof of completed work, payment is released automatically after a protection window (currently 5 days) so workers are not left unpaid. Opening a dispute pauses this.

Platform fees, where charged, are shown before you pay. [Fee schedule to be finalised before launch.]

Workers document jobs with check-ins and before/after photos or video. By using WukLink you consent to this documentation of the work location. WukLink uses artificial intelligence to help scope jobs, verify proof photos against the agreed work, and screen for fraud. AI outputs assist human decisions; disputes are always decided by a person.

The protections above only work when jobs stay on WukLink. Buyers and workers agree not to solicit or accept payment for WukLink-introduced work outside the platform, and not to share contact details for that purpose. We may screen messages for this and may suspend accounts that circumvent it.

If completed work does not match what was agreed, tell us. You can open a dispute while the payment is still protected; the escrowed amount stays frozen while the WukLink team reviews the evidence (scope, messages, photos, check-ins) and rules: a redo, a partial refund, a full refund, or rejection of the claim. Refunds are returned to your original payment method.

Every job carries an incident tool: workers and buyers must report anything concerning, an injury, damage, a safety issue , immediately through it, and the WukLink team reviews every report. Any abuse, dishonesty, or exploitation results in immediate removal and, where appropriate, referral to authorities.

No unlawful use; no fraud, money laundering, or fake jobs; no harassment or abuse; no misrepresenting identity or work; no scraping or interfering with the service; no posting others’ personal data. We may remove content, cancel jobs, freeze protected payments pending review, and suspend or terminate accounts for violations.

WukLink provides the platform “as is”. To the maximum extent permitted by law, WukLink is not liable for the acts or omissions of buyers or workers, for loss of profits or indirect losses, or for events outside our reasonable control. Our total liability for any claim is capped at the greater of the fees you paid WukLink in the 12 months before the claim or US$100. Nothing in these terms excludes liability that cannot lawfully be excluded. [Liability framework and any insurance-backed guarantee to be confirmed with counsel.]

You can close your account at any time; active jobs and protected payments are wound down first. We keep records we are legally required to keep (for example payment and dispute records) after closure, see the Privacy Policy.

These terms are governed by the laws of Jamaica [venue and arbitration to be confirmed with counsel]. If a provision is found unenforceable, the rest stands. We may update these terms; material changes will be notified in the app before they take effect. Questions: alerts@wuklink.com. [Registered entity name and address to be added.]